Duo Collection improves speed and quality in customs processes.

“From the very beginning, Gaston Schul showed a clear improvement in both speed and quality. The communication is straightforward and reliable, and the transition was smooth. It’s a partnership we can depend on.” Marco Kahlmann, Head of Supply Chain Management

Challenge

Duo Collection was working with a customs broker. Following a change in ownership, the broker’s strategic priorities shifted. That change affected communication channels in ways that no longer aligned with Duo’s operational expectations. To ensure continuity, transparency, and the level of service necessary for daily operations, Duo decided to transition to a new customs partner better matched to their current needs. 

Handling several hundred import declarations annually, they needed a partner who could reliably deliver the consistency and reliability required to support their day-to-day operations.

Solution

Gaston Schul was given the opportunity to demonstrate its capabilities through a test phase. By delivering fast, accurate, and reliable customs handling from the outset, we quickly built trust and confidence.

A key factor in the success of the collaboration was familiarity and strong communication, which enabled a smooth transition and ensured that expectations were clearly understood from day one.

For Marco Kahlmann, Head of Supply Chain Management at Duo Collection, the difference has been clear: “From the very beginning, Gaston Schul showed a clear improvement in both speed and quality. The communication is straightforward and reliable, and the transition was smooth. It’s a partnership we can depend on.”

Benefits

Duo Collection now benefits from faster processing with more digital options, certified quality, and a more reliable customs operation.

By working with Gaston Schul, they gained a partner who combines performance with strong communication, ensuring their customs processes run efficiently and consistently.