Shanghai Origin strengthens customer support across Europe.
"Working with Gaston Schul gives us confidence that we can provide our customers with accurate, practical advice. Their team is responsive, knowledgeable, and helps us navigate complex customs and VAT questions across Europe."
Jason Huang, President at Shanghai Origin
Challenge
As more of their customers expanded their activities across Europe, Shanghai Origin was increasingly asked to advise on customs and VAT requirements beyond the Netherlands.
Questions around importing goods into Germany, local VAT registration, customs clearances, and the customs and VAT requirements applicable to these new trade flows meant they needed a trusted partner who could provide clear, country-specific guidance. With customers looking to them for answers, confidence and accuracy were essential.
Solution
We worked closely with Shanghai Origin to provide practical advice on the customs and VAT implications of their customers' new trading activities. Through our centralised European service model, Shanghai Origin benefits from a single point of contact for customs and VAT advice across multiple countries, ensuring consistent support as their customers expand internationally.
We advised on a compliant setup that allowed their customers to continue using their existing Dutch VAT registration and import VAT deferment account, thereby avoiding the need for an additional VAT registration or customs account in Germany. We also advised on customs clearances in Germany, compliant invoicing, and the VAT implications of selling goods within the EU.
By translating complex customs and VAT requirements into practical guidance, we enabled Shanghai Origin to confidently support customers entering new European markets.
For Jason Huang, President at Shanghai Origin, the collaboration has been invaluable:
"Working with Gaston Schul gives us confidence that we can provide our customers with accurate, practical advice. Their team is responsive, knowledgeable, and helps us navigate complex customs and VAT questions across Europe."
Benefits
With clear, country-specific guidance and a single point of contact for customs and VAT support, Shanghai Origin is able to assist its customers with confidence as their international activities continue to grow.
Rather than navigating complex customs and VAT requirements alone, they have a trusted partner that helps them provide accurate, compliant guidance to their own customers, supporting efficient and compliant cross-border trade.
